Customer Complaint Resolution

We will endeavour to do our best to amicably resolve any issue or complaint you may have with our service or a bet settlement.

• If you do have a complaint/issue please raise with customer services, who will make a decision or consult with upper management to make a decision.
• Hopefully we can resolve any issues in the first instance but if however you are unhappy with this decision, the next step is to raise your complaint/issue with the Managing Director, who will make a decision.

Contact us on:

• info@goodwinracing.co.uk
• 08000 421 321

We are members of an Independent Arbitration Service called IBAS. If after the Managing Directors decision, we still haven’t resolved the issue, you can contact IBAS with your complaint/issue who will make a decision which Goodwin Racing Ltd promises to abide by.
IBAS can be contacted via their website www.ibas-uk.com where you can fill out claim forms online. Alternatively their contact details are:

Address:

Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS

• adjudication@ibas-uk.com
• 020 7347 5883